Frequently Asked Questions
Where's My Order? Let's Find Out!
We know you're eagerly awaiting your package, and we've got all the information you need. If you find yourself wondering about your order's status, we're here to keep you informed every step of the way.
Where Can I Find My Order's Tracking Number?
Get ready for the big reveal! Your order's tracking number will soon be at your fingertips. Usually, it becomes available 4-6 days after you've placed your order. If you can't see it yet, no worries! Just give it another day, and within 7 days, our attentive support team will gladly provide you with the tracking details.
Cancellation Policy: Act Fast, We'll Help!
We strive to be as flexible as possible, but once your order is on its way, we can't stop the process. If you have a change of heart, make sure to contact us within 24 hours to discuss the best options available.
Damaged Arrival? No Worries!
While we take great care in packing your order, accidents can happen during transit. If your item arrives damaged, snap a quick picture of it with your order number, and we'll gladly send you a replacement at no extra cost.
Customs and Tax: Important Information
For international orders, keep in mind that customs and tax charges may apply. Be prepared for any additional fees that may come your way, so there are no surprises during delivery.
Contact Us: We're Here to Assist!
If you have any questions or need assistance, don't hesitate to get in touch. Our dedicated support team is always ready to help, and we promise to respond within 1-2 business days. Your satisfaction is our priority, and we're here to ensure a smooth shopping experience for you!